A. The rule book
1. We get it, no one enjoys reading the rules, but they’re kind of a big deal. Before you get active, there are a few things we’d like to point out in the interests of your security, safety, overall health and to make sure you have a great time inside our Clubs.
2. Everyone at Virgin Active must play by the rules laid out in this rule book. The rules aren’t just any old rules, they’re part of your official Virgin Active Contract and have been carefully prepared by our legal guys. So, please take a moment to get to know them. Your failure to comply with the rules may result in severe consequences for your continued use of the Clubs and in some instances, may even affect your continued membership at Virgin Active.
3. These rules cover all:
3.1 Clubs (and in addition ‘Club’, for purposes of these rules and where applicable, also
includes the National Head Office, the Call Centre and/or any online or social media
Virgin Active platform);
3.2 offerings (including, but not limited to, any online or social media offerings); and
3.3 equipment and other facilities,
however not all offerings, equipment and/or facilities may be available at every Club.
4. Individual Clubs may, from time to time, display their own additional operational rules
(including Club specific operating times), which you must also comply with.
5. Despite what any other rule in this rule book may say, all or some of these rules may be
permanently or temporarily modified or wholly or partially suspended to cater for
unforeseen circumstances. In such instances, additional guidance will be provided in the
Club, on any of our online platforms and/or on our website (www.virginactive.co.za).
6. Whenever reference is made in this rule book to additional information being made
available on our website or on one of our other online platforms, that additional information
will usually be set out in the FAQ section of our website or online platform, but in some
instances it may be more practical or suitable to locate such information elsewhere on the
website and/or online platform, so please be mindful of this when navigating the website
or any of these online platforms.
B. Who should play by the rules?
1. All members, guests, tenants, contractors, visitors and staff must play by the rules.
2. IMPORTANT: If you believe that anyone is not playing by the rules, please let one of our staff members know, they’ll handle the matter on your behalf. While polite requests to other members are fine, please DO NOT attempt to enforce the rules yourself as this may escalate the situation and land you in hot water.
C. Sticking to the rules
1. If you do not comply with the rules or are under investigation for non-compliance with the rules, we may, depending on the circumstances:
1.1 temporarily suspend your Contract;
1.2 ask you to leave the Club immediately pending an inquiry into the matter;
1.3 deny you Club access; and/or
1.4 if it’s really serious, cancel your membership.
D. The odd change
1. At times, we may change our individual Club operating times, or change these rules, but don’t worry, we’ll be sure to let you know if we’re going to do so by updating our website www.virginactive.co.za. or by sending you notification through other means. It’s up to you to be on the lookout for any changes that may be implemented, which may extend to a fee being charged for any group exercise offering that requires members to prebook in order to participate.
WHILE WE STAND BY OUR MOTTO THAT AT VIRGIN ACTIVE,
EVERYONE’S WELCOME, OUR FACILITIES ARE FOR THE USE OF OUR
MEMBERS AND GUESTS ONLY.
E. From the get-go
1. Is this your first time? All members (including junior members) must read and
carefully consider the medical risk questionnaire in the membership contract before
using our club facilities. You’ll also need to sign an assumption of risk, which simply
states that you’re aware of, and take responsibility for any applicable risks to your
health (or your dependant’s health) when exercising. We recommend that you (or
your dependant) regularly consult a qualified medical professional who can give
you (or your dependant) the green light to commence and/or continue with exercise.
2. Please read the warnings and stick to the guidelines displayed in our clubs and studios.
3. Consult a doctor if you’re concerned about any health risks.
4. Have you completed our in-house induction programme? This is a complimentary
introductory session with a fitness instructor available to all new members. Not only is it a great way to familiarise yourself with our Clubs, classes, equipment, etc, but it will also
alert you to our other online offerings like the Virgin Active mobile app and the Virgin Active rewards programme.
5. We recommend that you spend 10 minutes warming up your muscles before starting any type of exercise. If you jump straight in, you risk damaging your muscles and/or straining your heart, neither of which sounds like fun.
6. Always remember to stay well-hydrated during exercising. While we allow drinks in
water/sports bottles, we don’t allow food or other drinks on the training floors, studios, pool decks, courts and outdoor areas. See Rule V.13 on restrictions on glass bottles around the pool area.
7. No bags are allowed on the training floors, studios, pool decks, courts and outdoor areas.
8. Sweat happens so please carry a sweat towel at all times and use the disinfectant spray
and paper towels available to wipe equipment (especially cardio equipment) after use.
9. IMPORTANT: If you experience acute pain, dizziness, a sudden headache or chest pain, stop exercising immediately and inform one of our helpful staff members. And let us know if there are any changes to your medical condition because we care. Fact.
F. General use
1. We know it might be hard to tear yourself away, but please enter and leave the Club
punctually at the times displayed at the entrance, which may vary from Club to Club and
can be amended from time to time (see Rule B.1 and Rule D.1).
2. Pets (other than guide dogs, for which you will be solely responsible for) aren’t allowed
inside our Clubs.
3. Firearms, ammunition or any other type of weaponry isn’t permitted anywhere on the Club premises unless the weapon is in the possession of an on-duty member of the national police force who is in the Club in his/her official capacity on police business or protecting an official person/government minister. Any police officers/security officials who are utilising any Club, facility or equipment in the Club as a member, may not bring a weapon into the Club.
4. We’re not fans of smoking or vaping, therefore any kind of smoking or vaping (through e-cigarettes or by any other means), isn’t permitted anywhere on the Club premises or
outdoor training areas.
5. Photography & Video
5.1 You cannot take photographs, video (live or recorded), Facetime or broadcast from
the restricted areas listed below:
5.1.1 changing rooms;
5.1.2 pool or poolside;
5.1.3 spa, steam room or sauna;
5.1.4 toilets; or
5.1.5 Club-V, Club-V Max, Junior Care or any other children’s play area.
5.2 You must not take photos or video footage of any children under 18 other than your
own (in such case the other restrictions in this Rule F.5 still take precedence).
5.3 You cannot take photos or video footage of any of our CCTV equipment or footage.
5.4 Respect the privacy and the rights of your fellow members:
5.4.1 when taking photos or video footage of yourself within a permitted area
of the club, do not take photos or videos of other members without their
express and prior permission – you will be requested to delete them if
a complaint is raised or if it is brought to our attention, and if you
refuse, we may suspend or terminate your membership; and
5.4.2 please be very mindful of how people may inadvertently appear in the
background of your selfie, Facetime call or video call, especially when
receiving or making a video-call in the change rooms – we prefer that
you don’t make or take video calls in the change rooms as other
members are getting changed in there, and we may ask you to change
the format of your call (or ask you to step outside the change room) if
other members express concern.
5.5 If we believe that you have made a broadcast or taken a photo or video footage in
a restricted area, or we have any other concerns with you broadcasting or taking a
photo or video footage elsewhere in the Club (in each case to be determined in our
sole and absolute discretion), we may ask you to show us the images or video taken
and/or ask you to (i) cease the broadcast, (ii) delete it, and/or (iii) remove the post
if it appears online or on social media, and if you refuse (or if the harm that we are
trying to avoid has already occurred), we may suspend or terminate your
membership. We take a zero-tolerance to cyber-bullying, and if a broadcast, photo
or video taken by you in a Club is subsequently posted on social media (either by
you, someone you have shared it with, or someone connected to someone you
have shared it with), we will still hold you responsible for all such posts, and
depending on the circumstances (and these rules), it may result in the suspension
or termination of your membership (and further legal action could be taken against
you).
5.6 Sometimes we use our Clubs for photo shoots, to film videos and for other
promotional purposes. If you’re in the Club during this time and your image is taken,
you consent to us using it in our branding and marketing material.
5.7 Unless prior written approval has been obtained from National Head Office, no
professional photography or video, photo shoots, media related photography or
video, is permitted inside the Club.
6. You may not use, distribute or bring alcohol or drugs into/in our Clubs.
7. Under no circumstances are you allowed to sell and/or market any product or service to other members, staff or contractors in our Clubs or on any of our social media or online platforms. We’re all about making exercise fun and irresistible, so no conducting of
surveys, research, questionnaires, data gathering, or other activity which can be a
nuisance to other members or may interfere with staff carrying out their duties, is permitted within our Clubs, social media or online platforms.
8. The use of Virgin Active’s various names, marks or logos for promotional, marketing,
advertising or any other activity is a no-go.
9. Our Internet station computers, as well as our social media and online platforms are
available for use by you, subject to this rule book, the terms and conditions of Virgin
Active’s computer, Internet, online platform and Wi-Fi rules, policies and/or procedures. A copy can be found on our website. Junior members under the age of 14 who use these facilities in the Club must be accompanied and supervised by their parent(s)/legal
guardian(s) at all times.
G. Access
1. An access card or other access device (a.k.a “Access Device”) will be issued to you when you join or you can use the digital access options we avail to you in your Virgin Active mobile app (a.k.a “Digital Access”), which will allow you to gain access into a Club.
2. All members must have their photograph taken for the Access Device, Digital Access
operations, and for other security monitoring purposes, so make sure you’re looking good.
3. Please present your Access Device or Digital Access tool at the access point, or to the
receptionist, every time you enter our Clubs. In addition, members who wish to qualify for
rewards or prizes under the Virgin Active rewards programme (or any other rewards
programme offered by one of our medical scheme partners), may also be required to
present their Access Device or Digital Access tool at the exit point when leaving a Club –
please read the applicable terms and conditions of the relevant rewards programme.
4. Please report a lost or stolen Access Device to your nearest Club and we’ll organise a
new one for you. Unfortunately, we’ll have to charge you the replacement fee.
5. Left your Access Device at home or can’t utilise your Digital Access? Luckily your ID or
passport number will get you in for a total of three consecutive times only, after which it
will be mandatory for a new Access Device to be issued to you at the going rate.
6. No one else may use your Access Device, your Digital Access or for that matter your
membership (not even your twin brother or sister. Nice try).
7. If your membership fees aren’t up to date, if we have terminated or suspended your
membership, or if you have frozen your membership, you won’t be allowed inside our
Clubs, sorry.
8. If you are a Premier member (excludes a Premier Select member), a Collection Country
Club member and/or a Collection member, you will have limited access annually to certain international Clubs. This access is dependent on Club type abroad – speak to your Club General Manager for more information.
9. In some countries, off-peak memberships are available. These memberships allow you
to train at the Club between specified off-peak hours only. You will not be allowed access
into the Club outside of the specified times. Students who have off-peak memberships
may be permitted additional access to the Club after a specified time in the evenings.
H. If you bring a friend
1. At our discretion, you may bring guests to train with you upon payment of the guest fee or redemption of a valid promotional voucher and completion of the Guest Register. Your
guest must bring their national identity document or passport and have his/her photo taken.
2. All guests must play by the rules.
3. You must accompany your guests at all times and are responsible for their behaviour
which, if inappropriate, could affect your membership.
I. Illegal substances
1. Listen up. We take a zero tolerance approach towards the use, sale, possession or
endorsement of any form of illegal and/or performance enhancing drugs (including
steroids or any other banned substances) on Club premises, in the parking area or on any
of our online and social media platforms.
2. Any infringement of this rule gives us the right to cancel or suspend your membership at our absolute discretion. No ifs or buts.
J. Behaviour (inside or outside a Club or online)
1. We’ve said it before and we’ll say it again. You may not enter the Club or use the facilities while under the influence of alcohol, illegal and/or performance-enhancing drugs or supplements (including steroids) or if we believe your faculties to be impaired in any way which could cause harm or damage to yourself, other members, visitors, members of staff, tenants or the facilities we provide.
2. The following forms of verbal/other expressions are not allowed (and where applicable, the further publication by you, even if not originally authored by you, is strictly prohibited):
2.1 An expression that amounts to: (a) propaganda for war; (b) incitement of violence; (c) advocacy of hatred that is based on race, ethnicity, gender, sexual orientation or
religion.
2.2 An expression which is or can reasonably be understood to demonstrate a clear
intention to be hurtful, degrading or inflammatory.
2.3 An expression which could reasonably be understood to be a clear intention to
unfairly discriminate against any person on grounds of race, gender, pregnancy,
marital status, ethnic or social origin, colour, sexual orientation, age, disability,
religion, conscience, belief, culture, language and birth.
2.4 An expression which could reasonably be understood to be a clear intention to
advance or suggest the inferiority of a group based on race, gender, pregnancy,
marital status, ethnic or social origin, colour, sexual orientation, age, disability,
religion, conscience, belief, culture, language and birth.
2.5 An expression which could reasonably be understood to impair or is likely to impair
the dignity of others.
3. Do not make any statements or commit any acts of intimidation or threats, or use menacing behaviour towards other members, guests, visitors, tenants or members of staff or the public, or conduct yourself in a way which can reasonably be expected to result in
disruption to the Club and its operations.
4. Do not verbally, physically or sexually abuse, harass or use violent behaviour towards,
other members, guests, visitors, tenants or members of staff or the public.
5. Do not commit (nor publicise electronically or otherwise) any unhygienic or immoral acts, including any acts of a sexual nature, which may cause harm (physical, mental or
emotional), distaste, revulsion or abhorrence to other members, guests, visitors, tenants
or members of staff or the public.
6. If you, your guest or dependants cause any damage or harm, you’ll be paying for it.
7. While showering together may save water, we must insist on only one individual per
shower cubicle at any given time.
8. Do not bring our name, brand or reputation into disrepute.
9. Everyone should be having fun when using our facilities, and if you’re doing something
that is preventing that, you’re probably doing it wrong. Please conduct yourself in a way
that does not detract from other member’s enjoyment of our facilities.
10. We’re family friendly and there’s kids around. So please, no obscene, rude, vulgar, or
profane language, statements, images or gestures are allowed (including on clothing).
11. The manager on duty is responsible for monitoring the behaviour of members or guests and if, in his/her opinion, the behaviour is found to be non-compliant with the rules, it may result in: (a) the member or guest being asked to leave the Club, alternatively being removed from the Club; (b) in extreme circumstances, the cancellation or suspension of a Virgin Active membership.
K. What (not) to wear
1. Suitable and appropriate exercise clothing (no bare chests please guys) and footwear (no slops/sandals) must be worn while exercising. If you’re unsure of what to wear, just ask.
2. And remember Rule J.10 when picking out your outfit, and Rule M.12 when changing in
and/or out of it.
L. Parking
1. Parking is only for members and guests while using our Club facilities. Where applicable, you are liable for any parking fees that may be due.
2. Please park in designated parking bays and do not use the disabled parking bays or the
“moms and tots” parking bays if you’re not entitled to do so.
3. If your car isn’t parked properly, it may be clamped and a fee charged for its release.
4. It goes without saying, but please don’t leave valuables visible inside your vehicle.
5. Just remember, all vehicles are parked and driven at your own risk. We do not accept
responsibility for any loss, theft and/or damage to vehicles and/or valuables left in vehicles or any other mode of transport of members and their guests while on Club premises, including any parking area designated for use by members/guests.
M. Lockers, change-rooms and personal belongings
1. Subject to availability, lockers are provided in the change-rooms/locker rooms (and
sometimes in certain other areas of the Club, depending on the Club) to store your gear
while you train.
2. Smaller valuables lockers (or Drop & Go lockers) are also provided for those important
items like your wallet, keys, sunglasses, cell-phone, etc. – use these at your own risk.
3. Please bring appropriately sized high-quality padlocks for your valuables Drop & Go locker, your locker in the change-rooms/locker rooms, and any other locker which a specific Club may avail to you.
4. We don’t guarantee that the use of a locker will prevent theft of or damage to your property, so please:
4.1 check that the locker is actually locked after using the padlock; and
4.2 check that your personal insurance policy covers you for loss of personal effects.
5. We don’t accept responsibility for any loss or theft of money or loss or damage to personal property belonging to members and their guests, whether locked in a locker or otherwise.
6. Be smart. Don’t leave your belongings unattended in the change-rooms/locker rooms or anywhere else in the Club, at any time, and immediately report any lost items to a staff
member.
7. Lockers may only be used for keeping gym kits, toiletries and the clothing that you were wearing when you came to the Club. If we have reasonable grounds for thinking that a locker is being used for the storage of something else, we may open the locker (forcibly if needed) and remove any offending items.
8. Lockers are available for use while you’re in the Club only.
9. For security, hygiene and other reasons, any belongings left in a locker overnight will be removed and placed in lost property at the owner’s risk.
10. Any belongings removed from a locker or left unattended will be available at lost property at the Club for 14 days, after which they’ll be donated to charity.
11. Where available, change-rooms that are or were previously designated for members with disabilities only, may also be used as gender-neutral change-rooms for eligible members who choose to and/or feel more comfortable doing so. These change-rooms may also be used by members with children over the age of 4, where the child may not be taken into a change-room designated for opposite gender adults (See too Rule EE.8 in this regard).
12. As a courtesy to staff and other members (particularly children), only designated changerooms may be used for purposes of undressing and/or for changing in or out of clothing.
N. Equipment and the training floor
1. Please use the equipment for its intended purpose. Always follow the instructions provided and ask for help if you need it.
2. Please inspect equipment before use and don’t use the equipment if there’s an ‘out of
order’ sign, a sign stating the name of a specific component of the equipment (yes, it means that component is broken) or other similar sign on it, or if it appears unsafe, damaged, inoperable, appears to have missing components, is worn and/or damaged. Please report damaged equipment to a staff member.
3. Please use all available safety devices on the equipment.
4. When using strength equipment be sure that the weight pin is completely inserted and
never pin the weight stack in an elevated position.
5. Please don’t use dumbbells or any other equipment, other than equipment specifically
provided by the manufacturer, to incrementally increase weight resistance on strength
equipment.
6. Before stepping onto a treadmill, please make super sure that the belt has come to a
complete stop and never jump off while the belt is still moving (you’re not that guy in those YouTube videos).
7. Handle weights and equipment with care and please replace after use.
8. Some of our equipment has time limits, please stick to them so that everyone gets the
chance to use it.
9. No booking of equipment is allowed (whether with a sweat towel, by an imaginary friend or any other means).
10. While we’re all for you bringing along your own kit to help you train, it does come with a few conditions. Preferably only our equipment is permitted within the Club, but we do
allow, at our sole discretion, personal equipment or aids of a reasonably small size that
don’t pose a risk to you, other members or staff. Please don’t attach your personal
equipment to any of our equipment, fixtures or fittings – you will be liable for any harm or
damage caused. Please remember the rule prohibiting the marketing of products to other
members (no showcasing your amazing inventions). Should we find it necessary, we may
at any time revoke this discretion and ask you to discontinue using personal equipment
inside the Club.
11. Please also see Rules EE, FF and GG with regards to junior members being on the
equipment and the training floor.
O. All group exercise classes (i.e. in studio, on the floor or other classes)
Bookings:
1. All classes on a timetable are bookable.
2. Bookings can only be made online via our website or on the Virgin Active mobile app.
3. You may only make one booking per person, per class (nice try, but no booking for friends).
4. Bookings will be open several days in advance (a “Booking Window Cycle”) – the current Booking Window Cycle is 8 days in advance but we may change this from time to time without notice. Should a class be fully booked, you can add yourself to a waiting list for the relevant class.
5. You will be limited to making up to 8 ‘live’ bookings (this will be inclusive of any bookings made on a waiting list) in any Booking Window Cycle – you can spread these across a single day or throughout as many days in the Booking Window Cycle as you wish. A ‘noshow’ for any booking will still count towards your ‘live’ booking count.
6. Bookings will close 30 minutes prior to the start time of each class and should there be any spaces available in a class thereafter, those spaces will be allocated to members physically present outside the class on a ‘first-come-first-serve’ basis.
7. Subject to Rule O.9, a booking will secure you a space and participation in a class but will not secure you a specific space or a specific piece of equipment in the class.
8. Sometimes a specific space or a specific piece of equipment in a class is bookable. Where this is the case, it will be made clear upon making the booking, and Rule O.9 will apply.
9. Class check-in – If you have booked a class, you must arrive in person at least 5 minutes before the class begins otherwise your booking might be given away to someone else.
10. Cancellations - If you’ve booked a class but are unable to attend, please cancel your
booking:
10.1 on our website or on the Virgin Active mobile app prior to the start of the class; and
10.2 within the cancellation period provided for in the app or the website – as a general
guide, the cancellation period is usually open for approximately up to 2-hours before
the start of a class, but may change from time to time without notice.
11. If you book classes but continue to not show up or continue to cancel late (i.e. when the cancellation period is no longer available on the relevant platform), we may suspend or stop your ability to make bookings in future (this will extend to your ability to place your name on any booking waiting list).
Other rules relating to classes:
12. Class timetables and instructors may change from time to time and without notice too. Please check the Virgin Active mobile app (and should this not be available for any reason, check the Club notice boards or our website) for up-to-date details.
13. While you’re welcome to use any of the facilities and equipment at your own convenience, please remember that any classes led by group exercise instructors, our staff or fitness instructors always take priority, and these facilities or equipment may be temporarily unavailable for use at your own convenience whilst these classes are in progress. Classes will usually be advertised, but that may not always be the case, so please give way as and when required to, and avoid making noise outside a studio when a class is in progress.
14. If you are not participating in a class, please do not disturb the class (either by entering or in any other way).
15. Our goal is to offer an enjoyable, clean, safe and effective exercise class for all members, so if you choose to attend a class please remember the following rules:
15.1 for your safety and the safety of everyone else, always follow the direction of the
Virgin Active fitness professional to the best of your ability;
15.2 in order to minimise disruption to the rest of the class, please arrive on time and try
to avoid leaving a class before it has been concluded;
15.3 please turn off your phone or put it on silent mode (including turning off the vibrate
function which can still make noise even if the phone is on silent mode) – the aim is
to eliminate all peripheral noise so everyone can enjoy the class;
15.4 please use a sweat towel in all classes;
15.5 after use, please wipe your mat and other equipment used during a class; and
15.6 see Rule E.7 on prohibitions of bags inside a studio.
Age restrictions for classes:
16. Junior members aged 7 or younger may not participate in any adult group exercise classes unless participating in age-appropriate programmes/classes being led by a Virgin Active recognised fitness professional.
17. Sometimes we change or update our adult group exercise classes, and as a result, junior members aged 8-13 years may participate in some, but not all, adult group exercise classes (i.e. classes in addition to those contemplated in Rule O.18 below) where we specifically permit their participation from time to time, but always on the strict condition that when we do allow this, the junior member is accompanied and supervised by their parent/legal guardian – please consult your Club, our website and/or one of our online platforms to ascertain which adult group exercise classes in your Club permit the
participation of junior members aged 8-13 years.
18. Junior members aged 13 or younger may participate in age-appropriate programmes
and/or group classes led by a Virgin Active recognised fitness professional. Please consult
our website, your Club and/or one of our online platforms for a list of applicable
programmes and/or classes
P. Studios - general
1. Certain Clubs, or certain facilities or equipment within a Club, may have heightened safety, security and/or hygiene requirements, and may not allow you to use certain areas,
facilities, equipment or studios outside of class times or other specified times – look out for signs outside the studios (or nearby the affected area, facilities or equipment) for additional operational rules in this regard.
Q. Indoor cycling
1. See Rule O (All group exercise classes (i.e. in studio, on the floor or other classes))
regarding group exercise class bookings, age restrictions and other rules.
2. If necessary, check that your shoelaces are securely tied and tuck long pants into your
socks to prevent any interference with the pedals.
3. Please do not remove saddles, pedals and/or pedal straps from the bikes. If you are using cleats, the pedal straps can be safely secured on the pedal itself so that they are out of the way without the need to remove them.
4. Unless the use thereof is included as part of a sanctioned timetabled class led by a Virgin Active instructor, no other equipment may be used whilst you’re simultaneously on a bike. This prohibition applies at all times irrespective of whether or not you are using the bike outside of a sanctioned Virgin Active class, and includes, but is not limited to, dumbbells, bands, etc.
R. Boxing, skipping and kettlebells
1. Some etiquette to observe when using boxing and skipping equipment, and the kettlebells:
1.1 observe the space around you when using the boxing equipment, skipping ropes
and kettlebells to avoid harming others;
1.2 boxing equipment, skipping ropes and kettlebells must be used only within their
designated training areas and may not be removed from this area; and
1.3 boxing equipment, skipping ropes and kettlebells must be returned to their
designated storage locations immediately after use.
2. For your own protection, wear protective hand wraps and gloves when using a boxing bag.
3. Junior members under the age of 10 may not use the kettlebells, skipping ropes or boxing equipment.
4. Junior members aged 10 – 13 years may use a selection of the kettlebell, skipping rope or boxing equipment provided the junior member is supervised by their parent/legal guardian – please consult our website, your Club and/or one of our online platforms for additional information and safety guidelines regarding usage.
S. Grid and LIFTCLUB classes
1. See Rule O (All group exercise classes (i.e. in studio, on the floor or other classes)) regarding group exercise class bookings, age restrictions and other rules.
2. Equipment located within Grid and/or LIFTCLUB studios, or Grid and/or LIFTCLUB
designated training areas, is for exclusive use within those spaces only. You are not permitted to remove any Grid and/or LIFTCLUB equipment from these studios and/or designated training areas.
T. Outdoor and rooftop training area
1. Please don’t use the outdoor/rooftop training area in inclement weather (we’re talking rain, thunder and lightning) and don’t use equipment if wet.
2. Consider your exposure to the sun, hot surfaces and high temperatures, wear suitable
protective clothing and remember to stay hydrated.
3. Access the outdoor/rooftop training area through the Club only. Climbing over the fence or wall is strictly prohibited.
4. Please don’t take any free weights or additional equipment to the outdoor/rooftop area.
5. Train carefully. There may not always be a member of staff supervising the outdoor/
rooftop training area, but the area does have CCTV coverage.
6. Junior members under the age of 8 are not allowed in the outdoor/rooftop training area unless participating in an instructor-led class led by a Virgin Active recognised fitness
professional.
7. Junior members aged 8 – 13 years may utilise the outdoor/rooftop training area provided the junior member is accompanied and supervised by their parent/legal guardian.
8. Equipment used in the outdoor training areas must be returned to its designated storage location immediately after use.
U. Squash courts
1. Court bookings are for 45-minute sessions only.
2. Only one session per member at peak times please.
3. Bookings can be made up to two weeks in advance via our website or via the Virgin Active mobile app.
4. Online bookings close five minutes prior to the start time of each squash session – squash players at Virgin Active Bedfordview and Old Edwardians (South Africa) must refer to their Club for Club-specific booking rules.
5. If you aren’t waiting at your booked court at least five minutes prior to your booked court time, then the court will be up for grabs to other members.
6. Yes, appropriate squash shoes with non-marking soles must be worn on the courts at all
times.
7. Junior members under the age of 14 may use the squash courts only if accompanied and supervised by their parent(s)/legal guardian(s).
V. Swimming pool
1. Beware: Clubs don’t provide lifeguard supervision.
2. Junior members:
2.1 0-7 years: Junior members under the age of 7 must be accompanied and actively
supervised at all times by their parent(s)/legal guardian(s), who must remain present
either in the pool or on the pool deck (or in sufficiently close proximity to the pool if
the pool deck has limited space available), in order to properly monitor and observe
the junior member. This rule applies even if the junior member is participating in a
swimming or stroke correction lesson or squad training under the instruction of a
swim coach. The parent(s)/legal guardian(s) shall always remain accountable for
the safety and/or behaviour of their child/children (including throughout the duration
of the swimming or stroke correction lesson or squad training class).
2.2 8-13 years: For junior members aged 8-13 years who are participating in a
swimming or stroke correction lesson or squad training under the instruction of a
swim coach, the parents/legal guardians of that junior member may leave the pool
or pool deck area should the parent/legal guardian wish to go and train inside the
Club, but strictly under the following conditions:
2.2.1 the junior member must have passed the Virgin Active swimming
competency test (i.e. the Virgin Active Shark Test);
2.2.2 the parent/legal guardian is required to physically hand over the junior
member into the care of the Virgin Active swim coach so that the swim coach
is absolutely clear about which junior members are in the swim coach’s care
and supervision at any point in time (NB: leaving the junior member alone
(especially in or around the pool area) or with another person to wait
for the Virgin Active swim coach is strictly prohibited);
2.2.3 parents/legal guardians must strictly comply with any other additional
procedural or operational requirements and instructions which the Club or
the swim coach may implement from time to time regarding the delivery and
pick-up procedures of junior members at swim lessons and training classes
(i.e. signing in and out procedures, on time drop-offs and pick-ups, etc.);
2.2.4 the parent/legal guardian may be away from the pool or pool deck area (but
still inside the Club) for only the duration of the junior member’s swim lesson
or training class; and
2.2.5 the parent/legal guardian shall always remain accountable for the safety
and/or behaviour of their child/children and may be called back to remain on
the pool deck area for the remaining duration of the swimming or stroke
correction lesson or squad training class should it be necessary to do so in
the opinion of the swim coach or Club staff.
3. The pool area is slippery when wet, so please be careful when entering.
4. Some swim etiquette:
4.1 please shower before entering the pool, wear a swimming costume and a swimming cap (unless you are bald or the Club General Manager has waived this requirement), and observe any swimming direction displayed in the pool area;
4.2 lanes must be shared and please swim in a clockwise direction; and
4.3 no unhygienic behaviour in the pool will be tolerated.
5. It may sound boring, but please don’t jump or dive into the swimming pool. The same goes for running around it. Don’t.
6. We don’t permit or endorse any form of hypoxic training (a swimming programme involving limited breathing).
7. You may not use the pool if you have a communicable disease, any open sores or wounds.
8. Please don’t use balls, floats or inflatables other than those provided by the Club.
9. Babies and toddlers must wear aqua nappies or specifically designed baby swim trunks.
10. Babies, toddlers and children who can’t swim must wear securely fitted safety flotation
devices. Training equipment (i.e. a pool noodle, kickboard or pool buoy) is not considered a safety flotation device.
11. Swimming pool lanes may be reserved (and take priority) from time to time for swim
classes/training/schools. Please check the notice board for details.
12. The leisure pool or swimming pool lanes may be reserved (and take priority) for splash classes. Please check the group exercise timetable for details.
13. We’re committed to doing away with single-use plastics, but due to the safety risk of broken glass, no glass of any kind (including water bottles) is permitted in the pool area.
W: - Sauna, steam room, spa bath, aqua lounge - Cold plunge - Recovery zone
Sauna/steam room/spa bath/aqua lounge
1. If you are elderly, pregnant or suffer from heart disease, diabetes, high or low blood
pressure or any other serious medical condition, you’re advised not to use the saunas,
steam rooms, spa baths or aqua lounges.
2. Junior members under the age of 14 may not use the saunas, steam rooms, spa baths or aqua lounges.
3. For your safety, CCTV cameras have been installed in the aqua lounges and emergency
buttons are placed in close proximity to the saunas, steam rooms and aqua lounges.
4. The sauna and steam room will be closed for a brief period during the day for cleaning.
Please check with your Club for specific times.
5. Some steam room/sauna/spa/aqua lounge etiquette:
5.1 shower before entering the sauna, steam room, spa bath or aqua lounge – please
dry yourself completely before entering the infrared sauna;
5.2 sit on a towel when using the sauna/steam room and when using the deck chairs
around the spa bath or in the aqua lounge – only dry towels may be taken into the
infrared sauna;
5.3 do not bring any electronic equipment into these areas;
5.4 observe a reasonable time limit in the sauna and steam room. Three to 10 minutes
or until perspiration begins is recommended, after which you should shower and cool
down and, if you wish, return for another short stay;
5.5 don’t use the aqua lounge for longer than one hour per day;
5.6 don’t use oils, creams or cosmetic products;
5.7 don’t shave or exfoliate;
5.8 don’t dry clothing or towels in the sauna or bring newspapers/magazines/books into the sauna (it’s a serious fire hazard);
5.9 don’t pour any oils over the hot rock unit or touch the sauna hot rock unit (it’s very hot and can cause serious injury). No liquid is allowed in the infrared sauna (it must be a completely dry space) and do not touch the infrared heaters;
5.10 be aware that surfaces may be slippery;
5.11 no flashing; and
5.12 wear a swimming costume in unisex areas.
Cold plunge
6. Please read the signage, take heed of any published warnings and observe the guidelines displayed for the cold plunge.
7. Please consult a medical doctor before getting into the cold plunge if you have or display any of the following: high or low blood pressure, heart disease, respiratory problems; or if you are pregnant or are taking medication or suffer from any other serious medical condition.
8. Junior members under the age of 14 may not use the cold plunge.
9. For health and safety reasons:
9.1please note that the cold plunges are set to specific temperatures for safety and
performance purposes, therefore you are strictly prohibited from adjusting,
tampering with, or attempting to alter the temperature controls of any cold plunge;
9.2 try to focus on your breath and don’t stay in the cold plunge for longer than 2-5
minutes; and
9.3 take time and care to warm-up your body after plunging.
10. Some etiquette to observe when using the cold plunge:
10.1 please shower before plunging;
10.2 the use of any oils, balms, soap or the shaving of any part of your body, whilst in
the cold plunge, is strictly prohibited;
10.3 always keep your costume on;
10.4 gradually enter and don’t jump in;
10.5 no unhygienic behaviour in the cold plunge will be tolerated;
10.6 you may not use the cold plunge if you have a communicable disease, or any open sores or wounds; and
10.7 be aware that the surrounding surface may be slippery and be considerate to other users after you exit and dry up any surrounding water which could cause someone to slip.
Recovery zone
11. IMPORTANT WARNING: Please consult a medical doctor before using any devices or equipment in the recovery zone, this is especially important to do if you:
11.1 are pregnant; and/or
11.2 suffer from any medical condition (for example such as heart or circulatory
problems, diabetes, cold sensitivity or cold-related conditions, nerve damage or
reduced sensation, varicose veins or thrombosis, swollen joints, acute
inflammation, severe bruising, skin infection, you have joint replacements, metal
implants or if you have wounds, lesions, tumours, bone fractures or dislocations
near the area of application).
12. Some etiquette and rules to observe when using the recovery zone:
12.1 please read the signage, take heed of any published warnings and observe the
guidelines displayed;
12.2 follow the user-instructions displayed on the equipment/devices and/or on any
nearby signage;
12.3 adhere to any maximum restrictions displayed on the equipment/devices (for
example, some of the vibrating rollers support a maximum weight of 113kgs);
12.4 follow the usage times displayed from time to time;
12.5 always wear tight clothing, tie-up long hair and do not use the equipment (especially any hand-held devices) near jewellery;
12.6 do not remove equipment/devices from the recovery zone;
12.7 after using the equipment/devices, please follow the cleaning instructions displayed on the nearby signage;
12.8 no bags are permitted in the recovery zone; and
12.9 junior members aged 0 – 13 may not be in the recovery zone nor use any recovery
zone equipment/devices (see too Rule W.12.6 above in this regard).
X. Hair and hygiene
1. Please limit hair grooming to avoid excessive hair in the shower and the basin areas. This isn’t just gross, but it can easily block drains. As a result, shaving is only permitted in the showers and at the basins and under the following conditions:
1.1 no shaving in the sauna, steam rooms, spa bath and aqua lounge, even if these
facilities are within the bathroom area;
1.2 to the guys, please stick to shaving your head and face only and please do this at a
basin;
1.3 razors and electric razors aside, no other hair cutting equipment is permitted to cut or trim hair, even if this is done with the intention to shorten the length of the hair in order to shave;
1.4 please clear the basin or shower of any removed hair(s); and
1.5 for the safety of our cleaning staff and other members, razors must not be left lying around and must be wrapped in paper before being thrown away in the bins provided.
Y. Yoga and Reformer Pilates
General
1. Please remove shoes before entering the mind and body studios (i.e. all yoga and Pilates studios).
2. You are encouraged to inform the instructor of any injuries or medical conditions before class begins.
3. See too Rule E.7, Rule O and/or Rule P with respect to other rules governing studios and all classes offered in studios.
Suspension Yoga
4. Please don’t wear any jewellery or watches, these could snag, tear the hammock and you could be hurt (use plasters to cover up any exposed body piercings that you can’t remove).
5. For hygiene reasons, please wear workout tops that cover your armpits.
Yoga
6. Please avoid stepping on any other yoga mats which may be around you.
7. For hygiene reasons, please use a sweat towel when using the Bolster (that’s the cylindric shaped pillow).
8. For hot yoga classes, the use of a yoga grip towel placed over your mat is recommended.
Reformer Pilates
9. Please ensure that long hair is tied up when using Reformer Pilates beds.
10. Jewellery must be removed before using the Reformer Pilates beds to avoid injury or
damage to the equipment.
11. Please wait for the instructor’s instruction before mounting or dismounting the Reformer
Pilates bed.
12. You may only use the Reformer Pilates bed during class times while being instructed by a Virgin Active qualified instructor, so don’t be surprised if the Reformer Pilates studios are locked outside of official class times.
13. For safety and hygiene reasons, please use grip socks whenever you are utilising the
Reformer Pilates equipment.
14. Certain Clubs may have heightened safety and hygiene concerns based off their
operational needs and may not allow you to use the Reformer Pilates equipment unless
you have grip socks on – look out for signs outside the Reformer Pilates studio for
additional operational rules in this regard.
Pilates Mat
15. Grip socks are recommended for Pilates Mat classes (heated or not).
Z. Personal training
1. If you’re interested in signing up for a personal trainer, you’re in luck. We have a variety of authorised trainers to choose from on the Virgin Active mobile app or on display boards inside our Clubs. You’re welcome to contact them directly or ask at reception and we’ll happily introduce you to someone.
2. Only authorised Virgin Active personal trainers are permitted to provide personal training in our Clubs. Personal training by another member is not allowed whether it’s for payment or not. If we find someone providing unauthorised personal training, our Club Manager will investigate and you and the trainer may be expelled or suspended.
3. Personal training services are on offer in most Clubs. Personal trainers work for
themselves, but in some Clubs, they are Virgin Active employees. In all instances however
please make sure that you sign an agreement with your personal trainer and obtain a
receipt every time you purchase sessions.
AA. Safety
1. Please don’t mess with (or obstruct) fire doors or tamper with any safety devices.
2. Please follow the health and safety notices displayed throughout the Club.
3. Please take note of the emergency procedures and if there’s an emergency, please follow the staff’s instructions at all times.
4. When using staircases, hold the handrails and proceed with caution.
5. We use different floor surfaces throughout our Clubs, please be aware of what you’re
walking on to avoid taking a tumble.
6. As ongoing cleaning and maintenance will be taking place, related tools and equipment may be hazardous and some floor surfaces may be wet and slippery. Proceed with caution in these areas.
7. Please report all injuries/incidents and/or any hazards that you spot to a staff member.
8. If you spot a hazard inside a Club or have a safety concern, please report it immediately
to a member of staff or alternatively you can escalate all your health and safety concerns
to the following email address: safety@virginactive.co.za
BB. Collection, Collection Country Club and RED rules (for junior members)
1. Children aged 16 and older may purchase a Collection membership or a Collection Country Club membership. Children aged 14 and older may purchase a Virgin Active RED
membership. This is subject to their legal guardian signing the required documentation on their behalf.
2. Children under the age of 16 may not access a Collection Club. Children under the age of 8 may not access a Collection Country Club. Children under the age of 14 may not access Virgin Active RED Gyms.
3. Parent(s)/legal guardian(s):
3.1 of children aged 15 and younger, who are Virgin Active Collection members, may
purchase a membership for their child/children for any other Club (excluding Virgin
Active Collection); or
3.2 of children aged 13 and younger, who are Virgin Active RED members, may
purchase a membership for their child/children for any other Club (excluding Virgin
Active Collection and Virgin Active RED Gyms), and the fee, access into the Club and access to equipment and facilities will be dependent on the age group the child falls within as per the rules.
CC. Junior members (i.e. under 18)
1. Junior membership fees vary according to the age group the child falls within and whether or not their parent(s)/legal guardian(s) has a membership.
2. Until they reach the age of 18, junior members’ access to the Club and its facilities will also be dependent on the age group they fall within.
3. Access to the Club does not include access to Club-V and Club-V Max facilities, which
requires a separate membership.
4. Junior members under the age of 14 must be accompanied and supervised by their
parent(s)/legal guardian(s) when accessing the Club. Parent(s)/legal guardian(s) must
remain with their child/children at all times, actively supervising their child/children
throughout the Club unless:
4.1 the junior member is signed into Junior Care/Club-V/Club-V Max; or
4.2 provision is specifically made elsewhere in these rules for alternative supervision
arrangements for these junior members.
5. Junior members under the age of 8 may not use any equipment in the Club.
DD. Junior Care/Club-V/Club-V Max
1. Junior Care is provided at certain Clubs to junior members from 6 weeks old up to, and
including, the age of 9.
2. Club-V is available at certain Clubs to junior members from 6 weeks old up to, and
including, the age of 9 – provided the junior member is either a Club-V member or is on
another qualifying junior membership within the Club-V age-range.
3. Club-V Max is available at certain Clubs to junior members from 6 weeks old up to, and
including, the age of 13 – provided the junior member is either a Club-V Max member or
is on another qualifying junior membership within the Club-V Max age-range.
4. Junior members may visit and use Club-V Max/Club-V/Junior Care for as many as up to
3-visits on any given day, provided that:
4.1 each such visit shall not exceed a maximum duration of two consecutive hours per
visit (unless signed into a Holiday Camp which extends the time limit for each visit);
and
4.2 at least 1-hour has lapsed in-between each daily visit.
5. Parents/legal guardians of Club-V Max/Club-V/Junior Care junior members:
5.1 If a junior member is signed into Club-V Max/Club-V/Junior Care, parents/legal
guardians of that junior member do not have to remain inside the Club whilst the
junior member is signed into Club-V Max/Club-V/Junior Care, and may leave the
Club for the permissible duration of the junior member’s stay or visit inside Club-V
Max/Club-V/Junior Care. IMPORTANT – it is strongly recommended that
parents/legal guardians who choose to leave the Club after signing in a junior
member into Club-V Max/Club-V/Junior Care, should not travel more than a
10km radius from the Club in case of emergencies, and if contacted, the
parent/legal will be required to return to the Club immediately.
5.2 Parents/legal guardians of a junior member who is signed into Club-V Max/Club
V/Junior Care, who choose to leave the Club must ensure that they comply with the
Club-V Max/Club-V/Junior Care visiting time parameters. Late collection of junior
members signed into Club-V Max/Club-V/Junior Care may result in a review or
revocation of the relevant parent’s/legal guardian’s ability to leave the Club without
the junior member in tow.
5.3 Parents/legal guardians of a junior member who is signed into Club-V Max/Club
V/Junior Care are permitted to remain inside Club-V Max/Club-V/Junior Care for a
limited amount of time only (Club staff will give direction in this regard) in order to
assist the junior member to acclimatise and adapt to the environment, however this
is subject to the strict condition that there is no disruption or interference with the
functioning of the relevant facility and/or with the duties of our Club-V Max/Club
V/Junior Care staff. This rule can be applied on drop-off of the junior member or at
any other time where our staff deem it necessary.
6. Both the junior member and the parent/legal guardian must show their Access Device or Digital Access when using Club-V Max/Club-V/Junior Care.
7. Junior members using outdoor areas must wear a hat and sunscreen.
8. The Club-V Max/Club-V/Junior Care operating hours are displayed within each Club and may vary.
9. Junior members using Club-V Max/Club-V/Junior Care are required to observe the Club’s rules and the parent/legal guardian will be required to read and carefully consider the medical risk questionnaire in the membership contract before the junior member uses the facilities.
10. Parent(s)/legal guardian(s) may be asked to remove their child from Club-V Max/Club
V/Junior Care if, in the opinion of our staff, the child is upset, ill, a threat to other junior
members or is disruptive.
11. See too Rule CC.3.
EE. Junior member age restrictions on equipment and facility
usage 0 – 7 years
1. Junior members aged 0 – 7 may have access to Club-V Max/Club-V/Junior Care as per
Rule DD.
2. See Rule V (Swimming pool), and more specifically Rule V.2, with regards to the use of
the swimming pool for junior members aged 0 – 7.
3. See Rule U.7 regarding the use of squash courts by junior members aged 0 – 7.
4. See Rule F.9 regarding the use of Internet station computers by junior members aged 0 – 7.
5. Junior members aged 0 – 7 may not be on the training floor or use any equipment in the Club.
6. See Rules O.15 and O.17 regarding the participation of junior members aged 0 – 7 in any group exercise classes.
7. See:
7.1 Rule W.2 regarding the use of saunas, steam rooms, spa baths or aqua lounges by
junior members aged 0 – 7;
7.2 Rule W.8 regarding the use of the cold plunge by junior members aged 0 – 7; and
7.3 Rule W.12.9 regarding the use of the recovery zone by junior members aged 0 – 7.
8. Junior members under the age of 4 are permitted to accompany their parent/guardian into the change-room of the opposite gender. From the age of 4 children may only access their gender-specific change-room.
9. Some Clubs have a ‘family change-room’ which is available for junior members who need to be assisted by their parent/legal guardian. Only the parent/legal guardian may
accompany the junior member into the family change-room. Under no other circumstances may members and guests use this facility.
10. See:
10.1 Rule R.3 regarding the use of kettlebells, skipping or boxing equipment;
10.2 Rule O.16 regarding participation in classes, and
10.3 Rule T.6 regarding access to outdoor/rooftop training areas, for junior members
aged 0 – 7.
FF. Junior Members 8 – 9 years / Junior Members 10 – 13 years
1. Junior members aged 8 – 13 may have access to Club-V Max/Club-V/Junior Care as per
Rule DD.
2. See Rule V (Swimming pool), and more specifically Rule V.2.2, with regards to the use of the swimming pool for junior members aged 8 – 13.
3. See Rule F.9 regarding the use of Internet station computers by junior members aged 8 – 13.
4. See Rule U.7 regarding the use of squash courts by junior members aged 8 – 13.
5. Cardiovascular equipment for junior members:
5.1 junior members aged 8 – 9 years may use all cardiovascular equipment
except for (i) electronic or self-powered treadmills, (ii) ski ergometers, and
(iii) Watt, Cycle and Assault bikes; and
5.2 junior members aged 10 – 13 years may use all cardiovascular equipment
except for self-powered treadmills (i.e. Ski Mill, Assault Air Runner, Woodway
Curve, etc.), provided that in each instance above, junior members must be accompanied and supervised by their parent/legal guardian. Please consult our website, your Club and/or our online platforms regarding guidelines on the use of cardiovascular equipment.
6. Functional, specialised, suspension training, and fixed weight equipment for junior
members:
Functional equipment:
6.1 Junior members aged 8 – 9 years may use specified age-appropriate
functional equipment except for (i) plyo boxes, (ii) kettlebells, (iii) TRX, (iv)
battle ropes, (v) resistance bands, and/or (vi) balance boards; and
6.2 junior members aged 10 – 13 years may use specified age-appropriate
functional equipment,
provided that in each instance above, junior members must be accompanied and
supervised by their parent/legal guardian. Please consult our website, your Club and/or
our online platforms regarding guidelines on the use of functional equipment.
Specialised frame equipment and suspension training equipment:
6.3 Junior members aged 8 – 13 years are not permitted on, nor are they
allowed to use, any specialised frame equipment or suspension training
equipment (e.g. Queenax frame, OCTAGON frame, Zest frame, etc.),
unless that equipment is located in a family studio and the junior member is
either (i) accompanied and supervised by their parent/legal guardian, or (ii)
is participating in age-appropriate programmes conducted in the family
studio which are led by a Virgin Active recognised fitness professional. This
prohibition extends to any permanently mounted or removable accessories
associated with such specialised frame or suspension equipment.
Fixed weight (cable) machines:
6.4 Junior members aged 8 – 9 years may not use fixed weight (cable) machines;
and
6.5 junior members aged 10 – 13 years may use specified age-appropriate fixed
weight (cable) machines, provided that the junior member is accompanied
and supervised by their parent/legal guardian. Please consult our website,
your Club and/or our online platforms regarding guidelines on the use of fixed
weight (cable) machines.
7. Indoor training floors and stretch area for junior members:
7.1 Junior members aged 8 – 13 years may not be on the training floors unless they are
using this area as per the exceptions specifically provided for in Rule FF.5 and Rule
FF.6 with regards to the equipment specifically referred to in those rules.
7.2 On specific occasions, junior members aged 8 – 13 years may be on the training
floor participating in age-appropriate programmes led by a Virgin Active recognised
fitness professional.
8. See Rules O.17 regarding the limited participation of junior members aged 8 – 13 in adult group exercise classes.
9. Mind & Body and Indoor Cycling for junior members:
9.1 Mind & Body: junior members aged 8 – 13 years may not participate in any Mind
& Body classes unless participating in age-appropriate programmes/classes being
led by a Virgin Active recognised fitness professional;
9.2 Indoor Cycling: junior members aged 8 – 13 years may not participate in any
Indoor Cycling classes unless:
9.2.1 if the junior member is aged 12 or 13 years and is accompanied and
supervised by their parent/legal guardian, then that junior member may
participate in Indoor Cycling classes; or
9.2.2 the junior member is participating in age-appropriate Indoor Cycling
programmes/classes being led by a Virgin Active recognised fitness
professional.
10. See:
10.1 Rule W.2 regarding the use of saunas, steam rooms, spa baths or aqua lounges by
junior members aged 8 – 13;
10.2 Rule W.8 regarding the use of the cold plunge by junior members aged 8 – 13; and
10.3 Rule W.12.9 regarding the use of the recovery zone by junior members aged 8 –
13.
11. See:
11.1 Rule R.3 and Rule R.4 regarding the use of kettlebells, skipping or boxing
equipment;
11.2 Rule T.7 regarding access to outdoor/rooftop training areas, for junior members
aged 8 – 13.
GG. Members 14 – 17 years
1. Members aged 14 – 17 may use the swimming pool(s), provided they can swim. See too Rule V (Swimming pool), with regards to the use of the swimming pool.
2. Members aged 14 – 17 may use the squash courts.
3. Members aged 14 – 17 may use the Internet station computers.
4. Members aged 14 – 17 may use all the equipment on the training floors.
5. Members aged 14 – 17 may participate in any group exercise/Mind & Body/Indoor Cycling classes.
6. Members aged 14 – 17 may use the saunas, steam rooms, spa baths, cold plunge and
aqua lounges.
HH. Meeting rooms (including pods, focus rooms and phone booths)
Bookings:
1. With the exception of Rule HH.2 below, all boardrooms, meeting rooms, pods and focus rooms are bookable.
2. Phone booths cannot be booked and are intended to provide brief and convenient privacy for one person (i.e. to make a quick call). They are available on a first-come-first-served basis for a maximum of 15 minutes.
3. Bookings for boardrooms, meeting rooms, pods and focus rooms must be made on the
Virgin Active mobile app.
4. Bookable meeting rooms are booked in pre-set slots as indicated in the Virgin Active
mobile app (this could vary from 60-minute slots starting on the hour, or we may change it as we deem fit from time to time).
5. Bookings open several days in advance (a “Booking Period Cycle”) – the current Booking Period Cycle is 8 days in advance, but we may change this from time to time without notice.
6. You will be limited to making up to 8 ‘live’ bookings in any Booking Period Cycle – this
count will include bookings made for group exercise classes and courts (see Rule O.5 in
this regard). Only a maximum of 2 meeting room bookings per day is permissible (i.e. in
instances where booking slots are pre-set by us at 60-minute slots, a maximum of 2-hours per day would be available for booking under this example).
7. Bookings will close 30 minutes prior to the start time of each bookable session.
8. Punctuality: if you have booked a meeting room, you must arrive in person punctually. A maximum 10-minute indulgence for lateness will be given, after which the room will be
released to another member.
9. Cancellations: if you have booked a meeting room but are unable to attend, please cancel your booking:
9.1 on the Virgin Active mobile app; and
9.2 within the cancellation period provided for in the app – as a general guide, the
cancellation period is usually open for approximately up to 2-hours before the start
time of a booked session but may change from time to time without notice.
10. If you book a meeting room but continue to not show up for the booking or continue to cancel late (i.e. when the cancellation period is no longer available on the relevant
platform), we may suspend or stop your ability to make bookings in future.
11. Check the room name: ensure you select the correct room ‘name’ (as appears on the
door of the meeting room and in the app) when you book.
12. Choose the right space:
12.1 boardrooms are designed to accommodate 6 or more people;
12.2 meeting rooms are designed to accommodate between 2 to 5 people; and
12.3 focus rooms or pods are designed to accommodate 1 person,
to ensure fair, optimal use. Please book the appropriate size room for your needs.
13. Guests: in some clubs, you may invite non-members to attend meetings (for a limited
number of occasions). Guests must complete the guest sign-in process and remain
accompanied by you the member at all times.
14. Age restrictions: Junior members under the age of 16 are not permitted in boardrooms, meeting rooms, focus rooms or pods (and are not permitted to make bookings for any of the aforementioned facilities).
15. Some etiquette and rules to observe when using a boardroom, meeting room, focus room, pod and/or phone booth:
15.1 this isn’t just a meeting space, it’s a space where ideas are created, so please
respect privacy and confidentiality;
15.2 keep noise to a minimum. Everyone values focus, if your conversation can be heard at the swimming pool it’s probably too loud;
15.3 please finish on time and leave the room, pod or booth clean and tidy. Leave
equipment as you received it - no messing with cables and no rogue two-pin plugs.
Please let us know if there are any technical issues or damaged equipment; and
15.4 Kauai or NU, as the case may be in the relevant Club, provide catering for
boardrooms and meeting rooms on request. Please clean up any food and
beverages afterwards to keep the space welcoming for the next member.
II. Last but not least
1. Please contact your home Club or our Call Centre (in South Africa) on +27 (0) 860 200
911 or log onto our website for more information.
2. We reserve absolute discretion when approving membership applications.
3. Complaints should preferably be made directly to the Club General Manager (the relevant CGM’s email address can be found on the Virgin Active mobile app), or failing that, through one of the following alternative channels:
4.1 in writing via the suggestion/comment boxes provided in the Clubs;
4.2 via the ‘send us a message’ tab on our website;
4.3 for health and safety concerns, see Rule AA.8; or
4.4 through any of our other digital mediums which we provide from time to time for this function.
4. Our right of admission remains reserved at all times.
Thank you and have a great workout.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article