Wembley Freezing T&Cs
Important Information on Freezing Your Membership
- You won't have access to any Virgin Active club during the closure period (14 August – 11 September 2026)
- Your membership freeze is free of charge.
- Your September 2026 debit order will be impacted by this freeze.
- To qualify for the free freeze, please submit your request by 13 August 2026.
- If you request your freeze after 13 August 2026, it will only take effect from October 2026, and your September membership fee will still be charged. To request a late freeze, contact our Contact Centre on 0860 200 911.
- If you're a Discovery member (post-2010), freezing your membership may affect your Vitality visit requirements and any discount linked to your membership.
- Discovery Vitality legacy members (pre-2010) and Momentum legacy members (pre-2017) are not eligible to freeze their memberships.
- If you're currently taking part in a promotion or campaign, freezing your membership will end your participation, and the offer won't be extended.
- Any points or rewards earned through the Virgin Active app or partners such as Vitality may be affected while your membership is frozen.
- All other terms and conditions of your original membership agreement will continue to apply.
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